![]() After opening the firmware update utility, if the hub is not initially detected, unplug the hub from the USB 3.0 port on your computer and plug it back in and click the “Scan Device” button.Computers that are equipped with older Texas Instruments, Fresco Logic, Etron, or Wistron USB 3.0 host controllers may be unstable with USB 3.0 hubs even with the latest driver updates.(older Mac Pro systems with PCI-e USB 3.0 add-on cards may not supported because of limitations in their driver support for USB 3.0 hubs) Mac users may update through a Boot Camp installation.Updating through a virtual machine like Parallels, VMware, VirtualBox, etc is not supported as USB pass-through mode is not available for hubs.Users should consult their computer or motherboard manufacturer for the latest drivers, or contact our support for help. Whether youre working on an Alienware, Inspiron, Latitude, or other Dell product, driver updates keep your device running at top performance. Please note that Windows Update does not usually download these drivers. ![]() For Windows XP, Vista, and 7 users we recommend to install the latest USB 3.0 host controller drivers before attempting update. ![]()
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